Häufig gestellte Fragen

You can log in by clicking the Account icon at the top-right corner of our website.

If you are a new customer, you can create an account during checkout or through the account section.

Your account allows you to view order history, track shipments, request returns, and manage your personal information.

Please refer to our Size Guide Page for detailed instructions.

We’ve partnered with StrutFit to provide fast and accurate foot scanning directly from your phone.

Use the StrutFit scanner on any product page—or follow the manual measurement guide in our Size Guide—to determine your ideal NAT’S size.

We currently ship to the European Union and selected regions in Asia.

More destinations will be added soon.

For detailed information, please refer to our Shipping Policy.

Yes. NAT’S shoes are engineered to follow foot-shaped fit principles, delivering a secure midfoot hold with natural toe-room.

We recommend using our StrutFit scanner for the most accurate result.

NAT’S shoes are designed for technical hiking, fast treks, mixed terrain, gravel paths, forest trails, and urban exploration.

Thanks to Vibram® MegaGrip outsoles and Dyneema® reinforcements, they perform exceptionally well on both wet and dry surfaces.

Our first-generation models are not fully waterproof, but the Dyneema® and engineered mesh upper provides fast drying, high abrasion resistance, and all-weather breathability.

Waterproof versions with membrane technology will be released in future collections.

Yes. NAT’S uses a PU arch-support insole combined with an ACF® (Artificial Cartilage Foam) shock-absorption pad, delivering stability and cushioning for a wide range of foot types. If you’d like stronger arch support, you can select our EVA arch-support insole, designed for medium to high arches, on the product page.

Absolutely.

Although engineered for the outdoors, NAT’S shoes remain lightweight, responsive, and comfortable for daily walking, travel, and indoor use.

Our Gait Control Geometry—including a 6 mm heel drop, ergonomic TPU plate, and balanced midsole density—supports neutral gait patterns and helps reduce excessive twisting for more efficient movement.

If you:

• Want more cushion → choose the origional PU insole
• Need stronger arch support → choose the medium/ high-arch support EVA version

Each NAT’S shoe comes with a balanced insole designed for all-day comfort.

Dyneema® is the world’s strongest fiber, up to 15× stronger than steel by weight, yet light enough to float on water.

In NAT’S shoes, Dyneema® panels reinforce high-stress zones, improving durability, tear resistance, and long-term stability—all without adding weight.

Vibram® is the world leader in high-performance rubber outsoles.

NAT’S uses Vibram® MegaGrip, known for outstanding traction on wet, dry, and rocky terrain.

Our shark-tooth lugs and 1.5 mm base layer deliver stability, protection, and confidence on every surface.

ACF® is an advanced shock-absorption foam inspired by the cushioning properties of human cartilage.

It is built into the heel area of our insole and absorbs over 97% of impact, reducing fatigue during long walks or hikes.

Yes. NAT’S shoes are compatible with most third-party insoles.
However, for best performance, we recommend using NAT’S insoles, which are specifically designed to work with our shoe geometry and fit system.

We accept major international payment options, including:

• Credit cards (Visa, Mastercard, AMEX)
• Apple Pay / Google Pay
  Additional local payment options may be available depending on your region.

• Remove dirt with a soft brush after each use
• Hand wash the upper using mild soap and cold water
• Air dry only—avoid heat sources
• Remove the insole occasionally to maintain freshness
• Store in a cool, dry place

Proper care extends the lifespan of both the materials and the performance features.

This depends on your shipping destination:

• EU orders: Duties and taxes are included.
• Non-EU orders: Duties and taxes may be charged by your local customs authority upon delivery.

Please refer to our Shipping & Duties page for details.

If something doesn’t feel right, you can request a return through our self-serve return portal—no emails needed.

We accept unworn items within 14 days of receiving your order.

Please view our full Returns Policy for conditions and instructions.

You can contact us anytime at: support@natsfootwear.com or leave us a message on contact us page. Our team is happy to assist with sizing, orders, product questions, or general inquiries.