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Informativa sui rimborsi

At NAT’S, we want you to love every step in your shoes. If something doesn’t feel right, you can easily request a return directly through our customer account self-serve return portal—no emails needed.

 

RETURNS

  • If you're not 100% satisfied with your purchase, we gladly accept UNWORN items within 14 days after receiving your order.
     

    CONDITIONS FOR RETURN

    To be eligible for a return:

  • The product(s) must include all original packaging materials, such as hang tags (must be attached), the original shoe box, and accessories intact.
  • Items returned must be in their unused condition. We cannot accept items that are worn, damaged, washed, or altered in any way.
  • Returns must be submitted within 14 days after receiving your order.
  • For hygiene reasons, socks and shoe accessories cannot be returned once opened.

     

    RETURN SHIPPING

  • Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  • If the return is due to NAT'S error (wrong size/colour/style shipped and defective product), we'll cover all return shipping costs and provide a prepaid return label.

 

HOW TO SUBMIT A RETURN

  1. Log in to your customer account at natsfootwear.com
  2. Enter the email address used at checkout.
  3. Select the item(s) you’d like to return and specify the reason for return.
  4. After submitting your request, please allow 24-72 hours for processing. Once approved, we'll send you a return shipping label and detailed instructions via email.
  5. Follow the instructions in the email to complete your return.
  6. Package the item(s) securely using the original materials and drop off the parcel at your local carrier.

Note: Items sent without an official return request through the portal cannot be processed. Please do not send returns to the address on your package.

 

REFUNDS

Once your return is received and inspected:

  • If approved, we'll issue a refund to your original payment method within 14 days.
  • Original shipping fees (to you) are non-refundable, except in cases of defective or incorrect items.
  • If you received free shipping and your return brings the total below the free-shipping threshold, the standard shipping cost will be deducted from your refund.

 

EXCHANGES

If you’d like a different size or colour:

  • Simply submit a return for your original order through the portal and place a new order on natsfootwear.com.
  • This ensures your replacement ships quickly and availability is guaranteed.

 

DAMAGED OR DEFECTIVE ITEMS

  • If you receive a damaged or defective product, please contact support@natsfootwear.com within 3 days of delivery.
  • Be sure to include clear photos and your order number. We’ll arrange for a replacement or full refund, including shipping costs.

 

RETURNS OF IN-STORE PURCHASES

  • Items purchased from physical stores cannot be returned through the website. Please visit the store of purchase directly for assistance.

NEED HELP?

For more information please contact us at support@natsfootwear.com.